step 1:

Play Welcome, Welcome to Bengal Beverages Pvt.Ltd.

step 2:

Select the Language menu Press 1 to speak in Bengali

• Press 2 to speak in Hindi
• Press 3 to speak in English

step 3:

• Press 1 to Cooler complaint
• press 2 for Customer Care

step 4:

Please enter your Mobile Number

• (Outlet mobile number as per jaguar record)
• You Have Entered:(Promt will display the mobile number as you have entered)
• To confirm your mobile number Press 1 else press 2 to re enter.

step 5:

• Please enter the last 6 digits of asset Number
• (Outlet mobile number as per jaguar record)

step 6:

• To confirm your Asset id Press 1 else Press 2

step 7:

• Please select your issue code from menu
• Press 0 for not cooling Press 1 for cooler not working
• Press 2 for Light problem Press 3 for gasket problem
• Press 4 for Stabilizer problem Press 5 for Door problem

step 8:

Your selected issue is (Promt will display the issue description as you have selected)

step 9:

To confirm your issue Press 1 else Press 2 to re enter

step 10:

You have registered your complaint with case Id (XXXXX)